At LioLio, we want to ensure your shopping experience is satisfactory. Should you need to return a product, please carefully read our return policy:

1. Return Conditions
   1.1. We accept returns within 10 days from the delivery date, provided the item has not been used and is in perfect condition.
   
   1.2. Customised or made-to-order items may not be eligible for return unless there is a manufacturing defect.
    

2. Return Procedure
   2.1. Please contact us via our support email at contatoliolio@gmail.com to initiate the return process. Include your order number, reason for return, and whether you prefer an exchange or refund.
   
   2.2. Upon approval of your return, you will receive detailed instructions on how to proceed. The cost of return shipping will be borne by the customer.
    

3. Packaging and Shipping
   3.1. Securely package the item in the original or similar suitable packaging for shipping, following the guidelines of the delivery service used.
   
   3.2. Clearly attach the return authorisation number on the outer packaging.
    

4. Refund or Exchange
   4.1. Upon receipt and verification of the returned product's condition, we will process the refund or exchange as requested.
   
   4.2. Refunds will be issued to the original payment method, excluding original shipping costs which are non-refundable.
   
   4.3. Refund timelines vary depending on the chosen payment method and processing times of the responsible institutions.
    

5. Contact Us
   If you need further information or assistance, please do not hesitate to contact us. We are here to help!